Privacy Policy

Information we collect

When you submit an inquiry, we collect your name, email address, and whether you have spoken with a ProAgent. You may also provide your phone number, current brokerage, who introduced you, how you learned about ProAgent, and anything you choose to include in your message. Follow-up correspondence includes the information you choose to share with Joe.

Our form-security provider, Cloudflare, processes technical information such as your IP address, browser information, and security signals to distinguish people from bots. The inquiry service also records delivery status, message identifiers, and error information to help identify delivery problems. It does not write the contents of your inquiry to application logs.

How we use your information

Joe Ballarino uses your inquiry to answer your questions and personally follow up about ProAgent. We use technical information to protect the form from abuse and support reliable delivery.

We do not add website inquiries to a CRM, mailing list, or advertising audience. We do not sell your personal information or share it for cross-context behavioral advertising.

Who handles your information

Joe is the only person at Joseph S Ballarino, LLC who accesses website inquiries. Cloudflare processes form submissions for delivery and provides Turnstile spam protection. Received inquiries are stored in Joe’s Fastmail mailbox. These providers process information as part of delivering their services.

For details about provider processing, see Cloudflare’s Privacy Policy, the Turnstile Privacy Addendum, and Fastmail’s Privacy Policy.

Security cookies and other websites

Cloudflare’s security services may use cookies or similar technologies to detect abuse and keep the inquiry form working. Links to other websites take you to services whose own privacy and cookie practices apply.

ProAgent SMS program privacy

We use your mobile phone number and documented SMS permission to send ProAgent meeting reminders, agent alerts, and informational updates. SMS permission is recorded in ProAgent sign-up paperwork. ProAgent membership, providing a phone number, submitting a website inquiry, or subscribing to email does not by itself constitute SMS consent.

The website inquiry and security categories described above are separate from SMS opt-in data and consent.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Brevo, our messaging provider, and the carriers that deliver messages process phone numbers and message content as needed to deliver our SMS messages. Brevo processes opt-out requests to unsubscribe contacts and block further SMS messages. This necessary messaging-service processing does not permit use of your SMS opt-in data or consent for another party’s own purposes. We do not sell SMS information or share it for another party’s marketing.

Reply STOP to cancel ProAgent SMS messages. For help, reply HELP or email joe@joinproagent.com. You can also contact Joe to withdraw SMS permission or ask about your information. See the ProAgent SMS program terms.

We delete our SMS contact and permission records when you are no longer a ProAgent. This is separate from the website inquiry-email practices below. Brevo’s processing is described in Brevo’s Privacy Policy.

How long information is kept

Joe regularly deletes inquiry emails from his Fastmail mailbox. Messages moved to Trash and copies in provider backups may remain until removed under Fastmail’s applicable mailbox settings and retention practices. Deleting an email does not necessarily erase every provider copy immediately.

Cloudflare processes security and delivery information under the applicable terms and retention practices of its services. This website does not maintain a separate inquiry database.

Your choices and privacy requests

You can choose whether to submit an inquiry and which optional details to include. To ask about your information, request access, correction, or deletion, or ask Joe to stop following up, email joe@joinproagent.com. Any rights available under applicable privacy law continue to apply.

Changes to this policy

We will post changes on this page and update the effective date. Please review this page for the current description of our practices.

Contact

Joseph S Ballarino, LLC
Attn: Joe Ballarino
joe@joinproagent.com